FAQs
While every healthcare professional is managing a unique set of circumstances, we receive many common requests for information. This list of the most frequently asked questions is a great place to start.
Q: How do I submit a referral?
A: Simply fill out our contact form or call us at 866-397-3732.
Q: What if my company is not contracted with Experea Healthcare?
A: Experea Healthcare would love the opportunity to service you and your clients, so give us a call at 866-397-3732 to make a request with our contracting department.
Q: What kind of service can I expect from Experea Healthcare?
A: One of our customer service representatives will contact you immediately to get the process started. Because we want to make your job easier, we assure you of continuous follow-up and attention to detail throughout the entire process. We’re committed to meeting both your patients’ and your own specific needs.
Q: What are your hours of operation?
A: Our staff is ready to assist you Monday through Friday, 8am to 5pm PST.
Q: Who is responsible for determining medical necessity or for pre-certifying an item to be ordered?
A: If the plan or case manager requires a prescription, Letter/Certificate of Medical Necessity or other type of documentation, Experea will acquire it from the prescribing physician for you. We will also call the plan for those items or services that require pre-certification.
Q: Are custom seating and mobility products part of Experea’s specialty services?
A: Yes. Experea’s rehab network is made up of staff certified by the National Registry of Rehabilitation Technology Suppliers (NRRTS). We can provide almost any type of custom manual or power electric wheelchair, seating system, or other products to help your patients acquire the mobility needed to reclaim their lives. All services are provided after a thorough patient evaluation by a qualified rehab technician.
Q: Does Experea charge for shipping and handling or delivery?
A: Our standard policy is that all delivery is free. There may be cases when a patient needs a particular item(s) by the next day, and special ordering is required. In cases where a premium-shipping fee is requested, Experea will discuss this with your patient and the case manager before billing for it.
Q: How long will it take to get a product to my patients?
A: Once we have all of the necessary documentation and authorization we can typically have the items to the patient’s doorstep in one to two business days (excluding custom rehab).
